NEC Software Solutions – formally APD Communications - has developed a new computer aided dispatch product, called Dispatch.
Discussing the solution, a spokesperson for the company said: “The cloud-based software has been developed with input from control room operators. They are best placed to understand what is required to respond as effectively as possible to emergency incidents.
“[Dispatch] enables dispatchers and call handlers to prioritise and record incident calls, identify the status and location of resources, and dispatch them effectively to incidents.”
It also enables what the company describes as “two-way information sharing between frontline responders and control room operators, accessible from any location," as well as identifying duplicate incidents.
“This is a truly next-generation solution which will revolutionise how control room teams dispatch resources to incidents"
NEC director of control room, Rhiannon Beeson, said: “This is a truly next-generation solution which will revolutionise how control room teams dispatch resources to incidents. It pulls data from multiple sources in real time and presents them on one screen, integrating seamlessly with other systems to provide a full end-to-end control room solution and deliver enhanced operational efficiency."
APD was acquired by NEC Corporation in 2019. The latter company describes itself as a global leader in advanced IT and network technologies.
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