Panel Discussion: Moving call taking/control room functions to home based working

John Anthony, Chair, BAPCO; Peter Arnold, Yorkshire and Humber Scientific Support Services; Chief Supt Paul Clements, Greater Manchester Police; Paula van Beurden, Head of Complaint Oversight and Controls, HSBC

In this BAPCO Online 2021 panel discussion, the panel discuss lessons learnt from home-based working during the pandemic.